The COVID-19 pandemic has upended the entire globe, overwhelming public health agencies, devastating economies, and wreaking havoc on the hospitality and travel industries. However, while this pandemic will eventually subside, the hospitality industry will never go back to the “old normal.”
The travelers will expect much higher standards of hygiene and show a significantly greater appreciation for
social distancing. Fortunately, there are a variety of self-service technologies that hotels can use to enhance hygiene, promote social distancing, and provide travelers with a convenient and hyper-personalized guest experience. For hotels, it can be a clear win-win.